Privacy Policy and Public Offer

This public offer (hereinafter, the “Offer”) constitutes an official proposal by PRIORITET LLC (hereinafter, the “Seller”) addressed to an unlimited number of individuals and legal entities to enter into a distance sales agreement for goods or a service agreement with the Seller on the terms and in the manner established by this Offer and the applicable legislation of the Russian Federation.

By making any purchases on the website located at: https://vogeloil.com/ (hereinafter, the “Website”), the Buyer confirms their agreement with the terms and rules set out below.

If you do not agree with any provision of the Offer, you have the right to refrain from purchasing goods or ordering works or services provided by the Seller.

1. Terms

1.1. Order for Goods (Goods Order) – items from the assortment of Goods offered for sale on the Website, specified by the Buyer when submitting an application to purchase Goods on the Website.

1.2. Service Order – items from the list of works / services offered on the Website, specified by the Buyer when submitting an application to order works / services on the Website.

1.3. Buyer – any individual or legal entity from an unlimited circle of persons, having legal capacity and expressing the intention to enter into a distance retail sales agreement or a service agreement with the Seller under the terms of this Offer.

1.4. Recipient – any person who presents information about the order number or other confirmation (including electronic confirmation) of the conclusion of an agreement with the Seller or placement of an order, unless otherwise provided by the terms of this Offer.

1.5. Website – the website https://vogeloil.com/, through which the Seller sells its goods or provides works / services.

1.6. Sber ID Service – a service provided by Sberbank PJSC (TIN 7707083893, Moscow, 19 Vavilova St.), enabling authentication of a website user.

1.7. Goods – a tangible object that the Seller has offered for sale on the Website.

2. General Provisions

2.1. Acceptance of this Offer is constituted by the Buyer placing an Order for Goods or a Service Order and sending it to the Seller. Placement of an Order means that the Buyer agrees to all terms of this Offer.

2.2. The Seller has the right to amend the Offer. A new version of the Offer takes effect from the moment it is posted, unless otherwise provided by the new version of the Offer.

2.3. The Offer is valid for an unlimited period unless otherwise stated on the Website.

2.4. The Seller provides the Buyer with necessary and reliable information about goods, works and services, including information about the main consumer properties of the goods, the place of manufacture of the goods, the scope of works and services, as well as information about warranty periods for goods, works and services and the shelf life of goods, by posting such information on the Website or by responding to the Buyer’s request.

2.5. Information about the Goods is also communicated to the consumer in the documentation supplied with the Goods, on labels, by marking, or by another method customarily used for particular types of Goods.

2.6. Relations between the Seller and the Buyer are governed by the provisions of the Civil Code of the Russian Federation, the Law of the Russian Federation dated 07.02.1992 No. 2300-1 “On Protection of Consumer Rights”, and other regulatory legal acts adopted in accordance with them.

2.7. Informational materials about the Goods are for reference purposes and may not fully convey accurate information about the properties and characteristics of the Goods, including colors, sizes and shapes. If the Buyer has questions regarding the properties and characteristics of the Goods before placing an Order, the Buyer must contact the Seller. The Buyer acknowledges that images of the Goods posted on the Website may differ from their actual appearance.

2.8. By registering on the Website and / or placing an Order, the Buyer:

2.8.1. Confirms their legal capacity and agreement with the terms of the Offer.

2.8.2. Assumes responsibility for obligations arising as a result of placing an Order under the terms set out in this Offer.

2.8.3. Confirms and assumes responsibility for the accuracy, completeness and reliability of the data entered by them.

2.8.4. Assumes the risks associated with errors and inaccuracies made when providing personal data and payment and delivery details for the Order.

2.9. The Buyer is given the opportunity to log in to the Website and be identified using the Sber ID Service. When the Buyer uses the Sber ID Service of Sberbank PJSC, the Seller receives the Buyer’s personal data (including surname, first name, phone number, email address and delivery addresses) with the Buyer’s consent expressed at the moment the Buyer clicks the login button via Sber ID. Sberbank PJSC is entitled to transfer such data in accordance with the terms of use of the Sber ID service published at: https://cms-res-web.online.sberbank.ru/sberid/Oferta/actual/oferta.pdf.

2.10. Personal data received in accordance with clause 2.9 are processed by the Seller on the same grounds and for the same purposes as data provided directly by the Buyer, in accordance with the Seller’s User Agreement and the requirements of Federal Law No. 152-FZ “On Personal Data”.

3. Price of Goods, Works and Services

3.1. The price of each item of Goods, works / services is indicated on the Website.

3.2. The Seller has the right to unilaterally change the price of any item of Goods, works / services. At the same time, placed Goods Orders and Service Orders shall be paid at the price of the goods or works / services in effect at the time the order was placed.

3.3. The Seller indicates the cost of delivery of the Goods and receipt of the works / services on the Website or informs the Buyer during placement of the order on the Website.

3.4. The Buyer’s payment obligations for Goods, works / services are deemed fulfilled from the moment the funds are credited to the Seller’s settlement account.

3.5. Payments between the Seller and the Buyer for goods, works / services are made by the methods indicated on the Website.

4. Placing an Order

4.1. Orders for Goods and Service Orders are placed by the Buyer through the Website.

4.2. When placing an order, the Buyer undertakes to provide the following information:

4.2.1. Surname, first name and patronymic of the Buyer or Recipient;

4.2.2. Address to which the Goods are to be delivered or the works / services are to be provided (if applicable);

4.2.3. Email address;

4.2.4. Contact phone number.

4.3. By placing an Order on the Website, the Buyer confirms that they have read the terms of personal data processing set out in the User Agreement and the Personal Data Processing Policy posted on the Buyer’s Website. The terms of personal data processing, including purposes, scope, methods of processing, transfer to third parties and the rights of the Buyer as a personal data subject, are governed in full by the specified documents.

4.4. The name, quantity, assortment, SKU and price of the Goods, works / services selected by the Buyer are indicated in the “Buyer’s Cart” on the Website.

4.5. If the Seller requires additional information to provide services / perform works, the Seller has the right to request such information from the Buyer. If the Buyer fails to provide information necessary to fulfill the Order, the Seller has the right to refuse to provide services / perform works until the necessary information is provided.

4.6. The Buyer bears full responsibility for the accuracy of the information provided when placing the Order. The Seller is not liable for the inability to fulfill the order if this was caused by the Buyer providing inaccurate information.

4.7. If the Buyer specifies details of a Recipient other than the Buyer, the Buyer guarantees that the provided data are accurate and that the Recipient has given consent to the Seller to process their personal data for delivery of the Order.

4.8. Orders may be placed 24 hours a day, except during periods when the service is unavailable due to Website software updates or technical failures.

5. Delivery and Transfer of Goods

5.1. Delivery of the goods to the Buyer (Recipient) is carried out on the terms and by the methods indicated on the Website when placing the Order.

5.2. The Buyer specifies the place of delivery of the goods when placing an Order for Goods.

5.3. The delivery time for the Goods consists of the order processing time and the delivery time. The order delivery times are indicated on the Website.

5.4. Upon delivery, transfer of the order to the Buyer is carried out by the method selected by the Buyer from those offered on the Website. If the order is delivered to the address specified by the Buyer, the Buyer is obliged to ensure acceptance of the orders, in particular to ensure free and unobstructed access for representatives of the Seller / delivery services to the address specified by the Buyer, including by means of an intercom, bell or access-control system, and to ensure the presence at the place of transfer of the order of a person authorized to accept orders. The Buyer is obliged to be present at the place of delivery of the order or to ensure the presence of the Recipient at the place of delivery of the order within the delivery time interval specified or agreed with the Seller.

5.5. The Seller’s obligations to transfer the Goods Order are deemed fulfilled from the moment the order is handed over to the Buyer / Recipient.

5.6. The Order is transferred to the Buyer at the address specified by the Buyer / at the pickup point, and in the Buyer’s absence – to any person (Recipient) who presents information about the Goods Order number or other confirmation (including electronic confirmation) of conclusion of the retail sales agreement or placement of the Goods Order.

5.7. From the moment the Goods Order is handed over to the Buyer / Recipient, ownership of the Goods (the contents of the Goods Order), as well as the risk of accidental loss of or accidental damage to the Goods, passes to the Buyer.

5.8. The Buyer / Recipient undertakes to inspect the Goods and verify the quantity, assortment, completeness, expiration dates and quality (obvious defects that can be identified by ordinary visual inspection) of the goods at the moment the Goods are transferred to the Buyer.

5.9. If defects are discovered upon acceptance of the Goods (missing items, inclusion of Goods different from those specified in the Goods Order, approaching expiration dates, damaged packaging integrity, or other obvious visible defects in the Goods), the Buyer / Recipient has the right to refuse the Goods on the terms set out in Section 6 of this Offer.

6. Refusal of Goods. Procedure and Period for Returning Goods

6.1. Return of Goods is carried out in accordance with the Law of the Russian Federation “On Protection of Consumer Rights” and the Rules for the Sale of Goods under a Retail Sales Agreement approved by Resolution of the Government of the Russian Federation dated 31.12.2020 No. 2463. Goods included in the List of Non-Food Goods of Proper Quality approved by Resolution of the Government of the Russian Federation dated 31.12.2020 No. 2463 are not subject to return, except in cases established by law.

6.2. The Buyer has the right to refuse the Goods at any time before their transfer, and after transfer of the Goods – within 7 (Seven) days. In any event, the Buyer has no right to refuse Goods having individually determined properties that can be used only by the Buyer.

6.3. If Goods of proper quality are returned, the Seller refunds the cost of the Goods to the Buyer within 10 (Ten) days from the date the relevant request is made. If Goods of proper quality are returned due to the Buyer’s cancellation of the order / part of the order, the costs of delivering them back to the Seller are borne by the Buyer.

6.4. The Buyer has the right to submit claims to the Seller regarding improper quality of the transferred Goods (defects) if such defects are discovered within the warranty period or shelf life. If the Buyer does not submit a claim within the specified periods, the Buyer is deemed to have accepted the Goods without objections.

6.5. To return Goods of proper quality, the Buyer sends a message to the Seller at the email address specified in the “Details” section, attaching a photograph or other materials confirming the improper quality of the Goods.

6.6. The date on which the Seller’s obligation to refund funds to the Buyer in the event of return of the Goods is fulfilled is deemed to be the date on which the funds are debited from the Seller’s bank settlement account.

7. Terms and Procedure for Providing Services and Performing Works

7.1. The Buyer reviews the list of works and services provided by the Seller, as well as their cost, on the Website.

7.2. After completion of works or provision of services, the Buyer is provided with documents confirming the fact of provision of services, if required by the legislation of the Russian Federation.

7.3. If there are deficiencies in the completed works or services provided, they must be communicated by the Buyer to the Seller no later than 5 (Five) business days after completion of the works or provision of the services, unless another period is established by the legislation of the Russian Federation. If no comments are received within the periods established by this clause, the works and services are deemed accepted by the Buyer.

7.4. If there are comments regarding the completed works or services provided, the Seller remedies the comments no later than 30 (Thirty) business days from the moment the comments are received.

8. Payment for the Order

8.1. The Buyer pays for the Goods Order or Service Order by the methods indicated on the Website at the time such order is placed. The agreed payment method is the method selected by the Buyer from among those available when placing the order.

8.2. If the Goods Order or Service Order is not paid within the period indicated on the Website, the Agreement is deemed not to have been concluded.

8.3. Where required by applicable law, cash register receipts are sent to the Buyer in electronic form and are not provided in printed form. The Seller’s obligation to provide an electronic receipt is deemed fulfilled when it is sent to the Buyer by email or by another method where technically possible on the Website.

9. Liability of the Parties

9.1. For non-performance or improper performance of the terms of this Offer, the Parties bear liability in accordance with the legislation of the Russian Federation.

9.2. The Seller is liable for improper performance of its obligations only provided that the Buyer fully complies with the terms of this Offer.

9.3. The Seller is not liable for the content or accuracy of information provided by the Buyer when registering on the Website and / or placing an order.

9.4. In the event of a dispute and inability to resolve it through negotiations, the Seller or the Buyer may send the other party a written claim. The response period for a claim is 14 (Fourteen) days from the date of receipt, unless other periods are established by law. If the dispute is not resolved through the claims procedure, the dispute shall be referred to the court at the Seller’s location or in accordance with the jurisdiction rules established by consumer protection legislation.

10. Details

Seller: PRIORITET LLC

TIN: 7810727848

Tax Registration Reason Code (KPP): 781001001

Primary State Registration Number (OGRN / OGRNIP): 1187847109350

Registered address: 196084, Russian Federation, CITY OF SAINT PETERSBURG, LIGOVSKY PROSPEKT, HOUSE 256, BLDG. 3, LIT. E, OFFICE 44

Correspondence address: 196006, Saint Petersburg, Ligovsky Prospekt, 256, Bldg. 3

Phone: +7 (812) 244-15-42

Email address: info@prioritet-dc.ru

Bank Details

Bank: Saint Petersburg Branch of PJSC “Bank PSB”, Saint Petersburg

BIC: 044030920

Settlement account: 40702810306000043984

Correspondent account: 30101810000000000920